All your questions about tk917 answered here

First, make sure you are entering the correct username and password. Check whether Caps Lock is on. If you have forgotten your password, use the "Forgot Password?" option on the login page. If you keep failing, clear your browser's cache and cookies and try again. If the problem continues, contact us via live chat — our support team will help you quickly.

Usernames are generally a combination of English letters and numbers. Passwords should be at least 8 characters long, and using a mix of uppercase and lowercase letters, numbers, and a special character (such as @, #, !) is the safest option. Never use simple or guessable passwords (such as 123456 or your own name). It is a good habit to change your password regularly for security.

After logging in to your account, you can change your name, mobile number, or email from the "Profile" or "Account Settings" section. Some changes may require identity verification. For any trouble updating your information, email [email protected] or let us know via live chat.

No, a player may only operate one account. Holding multiple accounts may result in all of them being closed and any accumulated balance being forfeited. If you already have an old account before opening a new one, please contact support.

There is no restriction on logging in from a new device — just enter your correct username and password. However, for security purposes there may occasionally be an extra verification step. If you suspect someone unfamiliar has logged in to your account, change your password immediately and notify support.

Yes. If you want to take a break from playing for a few days, let the support team know. They can activate a temporary cooling-off period. During this time, logging in or placing bets will not be possible. Using this for your own peace of mind is completely normal and tk917 encourages it.

The first step is to acknowledge the issue. You can contact tk917's live chat or email [email protected] to enable self-exclusion. Also talk to a trusted family member or friend and seek advice from a mental health professional. You will find more detailed information on our responsible gambling page.

If you notice that you are placing more bets to recover lost money, skipping daily responsibilities to play, hiding your gambling from family, or feeling restless when not playing — these are warning signs. If this sounds familiar, take a break immediately and contact support.

Yes. If you inform the support team, a daily or weekly deposit limit can be set on your account. Once set, it will not be possible to deposit more than the specified limit. This is an effective way to keep your budget in check and is part of responsible gambling.

No. tk917 is for people aged 21 and above only. Age may need to be verified during registration or the verification process. Opening an account underage is against the rules and any such account will be closed.

Always check the address bar for "tk917.lat" — if there are extra hyphens, numbers, or misspellings, it is a fake site. Look for an SSL certificate ("https://" at the start of the address) and a padlock icon. Instead of clicking unfamiliar links, type the address directly into your browser. If in doubt, notify support immediately.

Choose a password of at least 12 characters that combines lowercase letters, uppercase letters, numbers, and special characters. Avoid simple words like your name, date of birth, or "password". Do not use your tk917 password on any other site. Changing your password every few months is a safe habit.

Absolutely not. No tk917 employee or representative will ever ask for your bKash, Nagad, Rocket, or Upay PIN or OTP. If anyone asks for this information by phone or message, it is a scam — do not share it and notify support immediately.

Yes. The site uses SSL encryption, which keeps your personal information and transactions protected from third parties. We never sell your information to any outside organisation. Please read our privacy policy for more details.

Each week, cashback is calculated at a set rate on your total bets. At the end of the week, this amount is added directly to your tk917 account. The higher your VIP level, the higher the cashback rate. This is calculated automatically — you do not need to claim it separately.

There are three levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% weekly cashback. New members generally start at Bronze. Benefits increase as your level goes up.

Playing regularly and staying active on your account will naturally move your level up. tk917 upgrades automatically based on your overall activity. As your level rises, you receive additional benefits and higher cashback. You can see your current level in your profile.

Gold members receive the highest weekly cashback (1.2%). In addition, there is the possibility of priority support, early access to special promotions, and personalised offers. To see the full details of your benefits, log in and check your VIP dashboard or ask support.

After cashback is added to your account, it can be used or withdrawn subject to applicable conditions. Speak to support or check the terms and conditions page for specific details. Generally, a cashback balance can be applied directly to your next bet.

The minimum withdrawal amount at tk917 is ৳800. A withdrawal request for less than this amount will not be processed. If a larger amount has accumulated, it can be withdrawn in a single request. The minimum deposit amount is ৳200, which applies to all payment methods.

Generally, the money reaches your bKash, Nagad, Rocket, or Upay wallet within 1 hour. However, if there is a security check or any account-related issue, it may take a little longer. If you have to wait a long time, contact support — they will investigate promptly.

Yes, absolutely. Withdrawals can only be made to the wallet registered in your own name. Money cannot be sent to someone else's wallet. This is not just a security measure but also part of tk917's rules. Any withdrawal request to another number will be rejected.

Yes. tk917's withdrawal system operates 24 hours a day, 7 days a week. Whether it is night or a holiday — make a request at any time and you will generally receive it within 1 hour. Any delay caused by public holidays or issues with the mobile banking service itself is beyond our control.

First, make sure your account verification is complete and the registered wallet number is correct. If all details are in order, send a message via live chat or to [email protected] with the details of your request. The support team will check the status of the request and resolve it quickly.